This Privacy Policy explains how e-hub Estate, a development by Benny Property and operated by Redemesh Pty Ltd (ABN: 66 141 484 371), collects, uses, discloses, stores, and protects your personal information. We are committed to compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth). By submitting your details through any of our lead forms, websites, or advertising campaigns, you acknowledge that you have read and understood this policy.
e-hub Estate is a real estate development by Benny Property, operated by Redemesh Pty Ltd (ACN: 141 484 371 | ABN: 66 141 484 371), with operations across New South Wales and Australia, specialising in commercial and industrial property — warehouses for rent and sale. We act as the data controller for all personal information collected through our Meta advertising campaigns, website, and other channels.
Contact details for all privacy-related enquiries:
We collect personal information that you voluntarily provide when submitting a lead generation form via Facebook, Instagram, or any other channel we operate. This may include:
We only collect information that is reasonably necessary for our functions and activities (APP 3). We do not collect sensitive information as defined in the Privacy Act unless you voluntarily provide it.
We collect your personal information through:
Where practicable, we collect personal information directly from you. We will always notify you of the purpose of collection at or before the time of collection (APP 5).
The primary purpose for which we collect your personal information is to respond to your property enquiry and connect you with available warehouse properties for rent or sale. Specifically, we use your information to:
We will not use your personal information for a secondary purpose without your consent, unless an exception under APP 6 applies.
We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following circumstances:
By submitting your enquiry, you acknowledge and consent to your contact details and property requirements being shared with real estate agents and representatives engaged by Benny Property to follow up your enquiry and facilitate a property transaction. These agents act as our service providers for lead management purposes and are bound by confidentiality obligations consistent with this policy.
We may share your information with trusted third-party service providers who assist us in operating our business, including CRM software providers, email marketing platforms, and advertising technology providers (including Meta Platforms, Inc.). These providers are contractually required to handle your information only as directed by us and in accordance with applicable privacy laws.
We may disclose your personal information if required or authorised by law, including in response to a court order, subpoena, or request from a government or law enforcement authority.
In the event that e-hub Estate, Benny Property, or Redemesh Pty Ltd is sold, merged, or restructured, your personal information may be transferred to the successor entity, subject to the same privacy protections set out in this policy.
We may send you commercial electronic messages (email or SMS) about our properties, services, and updates. We will only do so where:
Every marketing communication we send will:
We will process all unsubscribe requests within 5 business days and will not send further commercial messages after an opt-out is received, consistent with our obligations under the Spam Act 2003 (Cth).
We take reasonable steps to ensure that personal information we hold is accurate, complete, up to date, and relevant (APP 10). We will retain your personal information only for as long as it is needed for the purpose for which it was collected, or as required by law. Once no longer required, personal information will be securely destroyed or de-identified.
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme (Part IIIC of the Privacy Act).
Our advertising campaigns on Meta platforms use cookies, pixels, and similar tracking technologies to measure campaign performance, retarget users, and personalise advertising. You can manage your advertising preferences through your Meta account settings or via your browser cookie settings. Declining cookies will not affect your ability to make property enquiries with us.
Under the Privacy Act, you have the right to:
To exercise any of these rights, contact us at hello@e-hubestate.com.au. We will respond within a reasonable time and at no cost to you. If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au or by calling 1300 363 992.
If you believe we have breached the APPs or mishandled your personal information, please contact us at the details in Section 1 in the first instance. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we cannot resolve your complaint to your satisfaction, you may escalate to the OAIC.
We may update this policy from time to time to reflect changes in our practices or applicable law. The current version will always be published with the date of last update at the top of this document. Continued use of our services after a change constitutes acceptance of the updated policy.
| Law / Regulation | How this policy addresses it |
|---|---|
| Privacy Act 1988 (Cth) — APPs | Sections 1–4, 7, 8, 10, 11 — collection notice, purpose limitation, data quality, security, access & correction, complaints |
| Spam Act 2003 (Cth) | Section 6 — consent basis for marketing emails, sender identification with ABN, functional unsubscribe, 5-day processing |
| Notifiable Data Breaches scheme | Section 8 — breach notification obligations to individuals and OAIC |
| APP 3 — collection of solicited information | Section 2 — limited to reasonably necessary information only |
| APP 5 — notification of collection | Section 3 — notification at point of collection |
| APP 6 — use and disclosure | Sections 4 & 5 — primary purpose stated, third-party sharing conditions defined including real estate agents |